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The Machine Learning Revolution: How Artificial Intelligence Could Transform Your Business

By Alston Ghafourifar and Michael Evans With a technology as impactful as machine learning (ML), it can be difficult to avoid hyperbole. Sure, billions of dollars in investment are pouring into ML projects. Yes, machine learning is a centerpiece of digital transformation strategies. And, to be certain, machine learning is often what people are talking […]

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5 Traits of the Best Customer Service Chatbots

Source: Pixabay.com Chatbots are a hot new technology for customer service, and their rise to power isn’t slowing. In fact, Gartner not only claims that over 50 percent of medium to large enterprises will have deployed them by 2020, but by that same year 85 percent of all customer service interactions will be handled by […]

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